Service
AI Care — Managed AI Operations & SLA
AI systems don't fail loudly. They drift, degrade, and overspend quietly — unless someone is watching.
What this solves
- Model drift that silently erodes accuracy weeks after a successful launch
- Hallucinations reaching customers or staff before anyone notices
- LLM costs creeping up month over month with no owner and no ceiling
- Provider outages and API changes breaking workflows at the worst possible time
- No one on your team whose job is the operational health of your AI — because that job didn't exist two years ago
What we deliver
- Continuous monitoring of your AI systems — business-hours or 24/7 coverage, your choice
- Drift and hallucination detection with automated evals, so quality problems surface in dashboards, not in customer complaints
- Cost control: budgets, alerts, and monthly optimization that keeps spend predictable
- Incident response with defined severity levels and response times
- Monthly operations report: quality trends, cost trends, incidents, and improvement recommendations
- A real SLA with service credits — we put money behind our response times
Duration & Investment
| Timeline | Ongoing monthly retainer; scales with the number of systems under management and coverage level. |
|---|---|
| Investment | Priced per engagement based on system count, criticality, and coverage window (business hours vs. 24/7). We'll give you a fixed monthly number after a short scoping call. |
Best for
Any company with AI in production — whether we built it or someone else did. If an AI system touches customers, revenue, or compliance, it needs an operational owner. That's us.