AI Care
Managed AI operations for systems that can't afford to drift.
AI systems don't fail loudly. They drift, degrade, and overspend quietly — unless someone is watching.
When AI Care is the right fit
Any company with AI in production — whether we built it or someone else did. If an AI system touches customers, revenue, or compliance, it needs an operational owner.
- Customer-facing AI
- Revenue-critical AI
- Compliance-sensitive AI
What can go wrong in production
Model drift
Model drift that silently erodes accuracy weeks after a successful launch.
Hallucinations
Hallucinations reaching customers or staff before anyone notices.
Uncontrolled cost growth
LLM costs creeping up month over month with no owner and no ceiling.
Provider & integration failures
Provider outages and API changes breaking workflows at the worst possible time.
No operational owner
No one on your team whose job is the operational health of your AI — because that job didn't exist two years ago.
What we monitor and manage
Monitoring & alerting
Continuous monitoring of your AI systems — business-hours or 24/7 coverage, your choice.
Output quality & drift checks
Drift and hallucination detection with automated evals, so quality problems surface in dashboards, not in customer complaints.
Cost control
Budgets, alerts, and monthly optimization that keeps spend predictable.
Incident response
Incident response with defined severity levels and response times.
Ongoing improvement
Monthly operations report: quality trends, cost trends, incidents, and improvement recommendations.
How support works
Observe
Continuous monitoring surfaces signals across quality, cost, and system health.
Detect
Drift, hallucinations, and cost anomalies are flagged with automated evals and alerts.
Respond
Incidents are triaged by severity level, so the right issue gets attention first.
Improve
Monthly reporting turns quality and cost trends into concrete recommendations.
A continuous cycle — not a one-time fix.
What is included
Continuous monitoring
Continuous monitoring of your AI systems — business-hours or 24/7 coverage, your choice.
Drift & hallucination detection
Automated evals so quality problems surface in dashboards, not in customer complaints.
Cost control
Budgets, alerts, and monthly optimization that keeps spend predictable.
Incident response
Defined severity levels and response times for handling incidents.
Monthly operations report
Quality trends, cost trends, incidents, and improvement recommendations.
SLA options
Response targets, escalation rules, and any service credits are agreed as part of the engagement.
Monthly retainer
Scales with the number of systems under management and the coverage window you choose.
Custom pricing
Priced per engagement based on system count, criticality, and coverage window. We'll give you a fixed monthly number after a short scoping call.