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Case Studies
Much of our work sits inside enterprise NDAs, and we take those seriously — the same way we'd protect your details. While we clear public references with clients, here are anonymized engagements that show the shape of what we do: the industry, the problem, the build, and the measured result. Full named case studies are coming; on a call, we can walk you through relevant work in more depth.
Logistics — Document Intake Automation
Industry: Mid-size freight and logistics operator
Challenge: A dispatch team spending 30+ hours a week manually processing bills of lading, PODs, and carrier paperwork arriving as emails, scans, and PDFs.
What we did: Deployed an AI document-intake workflow integrated with their existing TMS — extraction, validation, and exception routing with human review only for low-confidence cases.
Result: Reduced manual document processing time by ~70% for a logistics company, with error rates below the previous manual baseline. Payback in under five months.
Healthcare — Patient Communication Triage
Industry: Multi-location healthcare services provider
Challenge: Front-office staff overwhelmed by inbound patient messages — scheduling, refills, billing questions — with slow response times and compliance-sensitive content mixed into everything.
What we did: Built a triage and drafting system that classifies inbound messages, routes urgent cases to staff immediately, and drafts responses for human approval — with full audit logging and PHI-safe data handling.
Result: Cut average first-response time by ~60% for a healthcare provider while keeping a human approving every outbound message. Zero compliance incidents since launch.
Hospitality — Operations Reporting & Guest Request Routing
Industry: Regional hospitality group, multiple properties
Challenge: Property managers manually compiling nightly reports from three disconnected systems, and guest requests bouncing between departments with no ownership or tracking.
What we did: Delivered an AI-assisted reporting layer that consolidates data across their PMS and operational tools, plus a guest-request routing workflow with automatic categorization and escalation.
Result: Saved roughly 25 staff-hours per week per property for a hospitality group and improved guest-request resolution time by ~40%.
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